Urgent Covid Claims
Covid-19 is causing wide-scale global disruption and has the potential to cause significant business interruption losses to our customers. During these unsettling times, we understand that you want to know if and how your insurance cover will respond.
Our policies are not designed with global pandemics in mind and will not usually respond to claims for the resulting business interruption loss.
However, you may be able to claim under your Compulsory Closure extension (included as standard) in circumstances where:
Covid-19 (a notifiable disease) is discovered at your premises; and
As a result, your premises are closed by the order of a public body authorised to prevent or restrict access.
In line with the general approach of the insurance market, your policy will not respond to any losses resulting from:
The blanket closure or restriction of access to premises for public health reasons. This will include the recent measures taken by the UK government to prevent the spread of Covid-19; or
The wider economic effects of the global pandemic.
If you would like to make a claim, or are unsure as to whether your circumstances qualify for cover, please do not hesitate to contact the broker through which you purchased the policy.
IMPORTANT NOTICE: REFER TO YOUR POLICY WORDING (INTRODUCTION PAGE) TO CONFIRM THE INSURERS FOR WHOM ARO, ARO PLUS AND WILLOW ARE ACTING ON BEHALF OF
ARO Claims:
Residential Property Owners
ARO administering the policy on behalf of Allied World Assurance Company (Europe) dac, Liberty Mutual Insurance Europe Limited.
If you bought your policy through:
Simply Business
Sedgwick International UK
Simply Business Claims Team, PO Box 76, Cardiff, CF11 1JX
Simplybusiness@cl-uk.com
Call: 0333 2070 560
All Other Brokers
Davies Managed Systems
4th Floor, Telecom House, Trinity Street, Hanley, Stoke-on-Trent, ST1 5 NA
newclaim.alliedworld@davies-group.com
All other communication to:
Post.alliedworld@davies-group.com
Call: 0344 8562 364
Commercial Property Owners and Blocks of Flats
ARO administering the policy on behalf of Allied World Assurance Company (Europe) dac, Liberty Mutual Insurance Europe Limited.
If you bought your policy through:
All Brokers
Davies Managed Systems
4th Floor, Telecom House, Trinity Street, Hanley, Stoke-on-Trent, ST1 5 NA
newclaim.alliedworld@davies-group.com
All other communication to:
Post.alliedworld@davies-group.com
Call: 0344 8562 364
Commercial Retail
ARO administrating the policy on behalf of Liberty Mutual Insurance Europe Limited.
If you bought your policy through:
All Brokers
Davies Managed Systems
4th Floor, Telecom House, Trinity Street, Hanley, Stoke-on-Trent, ST1 5 NA
Newclaims.liberty@davies-group.com
All other communication to:
Post.liberty@davies-group.com
Call: 0344 8562 364
Unoccupied Property Owners
ARO administrating the policy on behalf of MS Amlin Underwriting Limited.
If you bought your policy through:
All Brokers
Cunningham Lindsey
Aro Claims, PO Box 76, Cardiff, CF11 1JX
Aroclaims@cl-uk.com
Call: 0845 6003174
Tradesman Liability
ARO administrating the policy on behalf of MS Amlin Underwriting Limited.
If you bought your policy through:
All Brokers
Davies Managed Systems
4th Floor, Telecom House, Trinity Street, Hanley, Stoke-on-Trent, ST1 5 NA
New Claims to:
Msamlin.liability@davies-group.com
All other communication to:
Claims@davies-group.com
Call: 0344 8562 021
ARO+ Claims:
Residential Property Owners
ARO+ administering the policy on behalf of Brit Syndicates Limited
Claims Manager: Crawford & Company Adjusters (UK) Limited
Second Floor, Ashton House, 499 Silbury Boulevard, Milton Keynes. MK9 2AH
britukproperty@broadspiretpa.co.uk
01908 302 230 (Property Claims)
01908 302 080 (Liability Claims)
All other communication to: Crawford & Company Adjusters (UK) Limited
Second Floor, Ashton House, 499 Silbury Boulevard, Milton Keynes. MK9 2AH
Commercial Property Owners and Block of Flats
ARO+ administering the policy on behalf of Brit Syndicates Limited
Claims Manager: Crawford & Company Adjusters (UK) Limited
Second Floor, Ashton House, 499 Silbury Boulevard, Milton Keynes. MK9 2AH
britukproperty@broadspiretpa.co.uk
01908 302 230 (Property Claims)
01908 302 080 (Liability Claims)
All other communication to: Crawford & Company Adjusters (UK) Limited
Second Floor, Ashton House, 499 Silbury Boulevard, Milton Keynes. MK9 2AH
Commercial Retail
ARO+ administrating the policy on behalf of Brit Syndicates Limited
Claims Manager: The Claims Manager for the purpose of the Claims Conditions is Crawford & Company Adjusters (UK) Ltd
britukproperty@broadspiretpa.co.uk
01908 302 214
Claim Notification Address: Second Floor, Ashton House, 499 Silbury Boulevard, Milton Keynes. MK9 2AH
To notify a loss, or a circumstance, claim or Impending prosecution etc. under Section 3 email: britukproperty@broadspiretpa.co.uk
Immediately tell the Police following loss or damage by theft, attempted theft, malicious damage, violent disorder, riots or civil commotion and obtain the Crime Reference Number
ARO 10 Claims:
Residential Property Owners
ARO 10 administering the policy on behalf of ERGO UK Specialty on behalf of
Great Lakes Insurance SE.
Claims Manager: ERGO Claims Team: MPL Claims Management Ltd
Correspondence: Unit 6 Godbolts Business Park, Marks Tey, Colchester. CO6 1HS
0345 0600014
Willow Claims:
Residential Property Owners
Willow administrating the policy on behalf of MS Amlin Underwriting Limited
If you bought your policy through:
Simply Business
Cunningham Lindsey
Aro Claims, PO Box 76, Cardiff, CF11 1JX
Call: 0845 6003174
All Other Brokers
Cunningham Lindsey
Aro Claims, PO Box 76, Cardiff, CF11 1JX
Call: 0345 6082046
Willow administering the policy on behalf of Allied World Assurance Company (Europe) dac, Liberty Mutual Insurance Europe Limited.
If you bought your policy through:
All Brokers
Davies Managed Systems
4th Floor, Telecom House, Trinity Street, Hanley, Stoke-on-Trent, ST1 5NA
newclaim.alliedworld@davies-group.com
All other communication to:
Post.alliedworld@davies-group.com
Call: 0344 8562 364
Commercial Property Owners
Willow administrating the policy on behalf of MS Amlin Underwriting Limited
If you bought your policy through:
Simply Business
Cunningham Lindsey
Aro Claims, PO Box 76, Cardiff, CF11 1JX
Call: 0845 6003174
All Other Brokers
Cunningham Lindsey
Aro Claims, PO Box 76, Cardiff, CF11 1JX
Call: 0345 6082046
Willow administering the policy on behalf of Allied World Assurance Company (Europe) dac, Liberty Mutual Insurance Europe Limited.
If you bought your policy through:
All Brokers
Davies Managed Systems
4th Floor, Telecom House, Trinity Street, Hanley, Stoke-on-Trent, ST1 5NA
newclaim.alliedworld@davies-group.com
All other communication to:
Post.alliedworld@davies-group.com
Call: 0344 8562 364
