URGENT COVID Claims

Covid-19 is causing wide-scale global disruption and has the potential to cause significant business interruption losses to our customers. During these unsettling times, we understand that you want to know if and how your insurance cover will respond.

Our policies are not designed with global pandemics in mind and will not usually respond to claims for the resulting business interruption loss.

However, you may be able to claim under your Compulsory Closure extension (included as standard) in circumstances where:

  • Covid-19 (a notifiable disease) is discovered at your premises; and
  • As a result, your premises are closed by the order of a public body authorised to prevent or restrict access.

In line with the general approach of the insurance market, your policy will not respond to any losses resulting from:

  • The blanket closure or restriction of access to premises for public health reasons. This will include the recent measures taken by the UK government to prevent the spread of Covid-19; or
  • The wider economic effects of the global pandemic.

If you would like to make a claim, or are unsure as to whether your circumstances qualify for cover, please do not hesitate to contact the broker through which you purchased the policy.

IMPORTANT NOTICE: REFER TO YOUR POLICY WORDING (INTRODUCTION PAGE) TO CONFIRM THE INSURERS FOR WHOM ARO, ARO PLUS AND WILLOW ARE ACTING ON BEHALF OF

ARO

Residential Property Owners

ARO administering the policy on behalf of Allied World Assurance Company (Europe) dac, Liberty Mutual Insurance Europe Limited.

If you bought your policy through:

Simply Business

Sedgwick International UK
Simply Business Claims Team, PO Box 76, Cardiff, CF11 1JX
Simplybusiness@cl-uk.com
Call: 0333 2070 560

All Other Brokers

Davies Managed Systems
4th Floor, Telecom House, Trinity Street, Hanley, Stoke-on-Trent, ST1 5 NA
newclaim.alliedworld@davies-group.com

All other communication to:
Post.alliedworld@davies-group.com

Call: 0344 8562 364

Commercial Property Owners

and

Blocks of Flats

ARO administering the policy on behalf of Allied World Assurance Company (Europe) dac, Liberty Mutual Insurance Europe Limited.

If you bought your policy through:

All Brokers

Davies Managed Systems
4th Floor, Telecom House, Trinity Street, Hanley, Stoke-on-Trent, ST1 5 NA
newclaim.alliedworld@davies-group.com

All other communication to:
Post.alliedworld@davies-group.com

Call: 0344 8562 364

Commercial Retail

ARO administrating the policy on behalf of Liberty Mutual Insurance Europe Limited.

If you bought your policy through:

All Brokers

Davies Managed Systems
4th Floor, Telecom House, Trinity Street, Hanley, Stoke-on-Trent, ST1 5 NA
Newclaims.liberty@davies-group.com

All other communication to:
Post.liberty@davies-group.com

Call: 0344 8562 364

Unoccupied Property Owners

ARO administrating the policy on behalf of MS Amlin Underwriting Limited.

If you bought your policy through:

All Brokers

Cunningham Lindsey
Aro Claims, PO Box 76, Cardiff, CF11 1JX
Aroclaims@cl-uk.com
Call: 0845 6003174

Tradesman Liability

ARO administrating the policy on behalf of MS Amlin Underwriting Limited.

If you bought your policy through:

All Brokers

Davies Managed Systems
4th Floor, Telecom House, Trinity Street, Hanley, Stoke-on-Trent, ST1 5 NA

New Claims to:
Msamlin.liability@davies-group.com

All other communication to:
Claims@davies-group.com

Call: 0344 8562 021

Willow

Residential Property Owners

Willow administrating the policy on behalf of MS Amlin Underwriting Limited

 

 

 

 

 

Willow administering the policy on behalf of Allied World Assurance Company (Europe) dac, Liberty Mutual Insurance Europe Limited.

If you bought your policy through:

Simply Business

Cunningham Lindsey
Aro Claims, PO Box 76, Cardiff, CF11 1JX
Call: 0845 6003174

All Other Brokers

Cunningham Lindsey
Aro Claims, PO Box 76, Cardiff, CF11 1JX
Call: 0345 6082046

If you bought your policy through:

All Brokers

Davies Managed Systems
4th Floor, Telecom House, Trinity Street, Hanley, Stoke-on-Trent, ST1 5NA
newclaim.alliedworld@davies-group.com

All other communication to:

Post.alliedworld@davies-group.com

Call: 0344 8562 364

Commercial Property Owners

Willow administrating the policy on behalf of MS Amlin Underwriting Limited

 

 

 

 

 

Willow administering the policy on behalf of Allied World Assurance Company (Europe) dac, Liberty Mutual Insurance Europe Limited.

If you bought your policy through:

Simply Business

Cunningham Lindsey
Aro Claims, PO Box 76, Cardiff, CF11 1JX
Call: 0845 6003174

All Other Brokers

Cunningham Lindsey
Aro Claims, PO Box 76, Cardiff, CF11 1JX
Call: 0345 6082046

If you bought your policy through:

All Brokers

Davies Managed Systems
4th Floor, Telecom House, Trinity Street, Hanley, Stoke-on-Trent, ST1 5NA
newclaim.alliedworld@davies-group.com

All other communication to:

Post.alliedworld@davies-group.com

Call: 0344 8562 364